Company: Cal Poly Information Technology Services
Time: April 2019 - April 2022
Job Title: Desktop Support Student Lead
Role: Lead Student Assistant for the Cal Poly IT Department
Mentors: Vince Hunter
Responsibilities:
- Trained and managed a team of 8 student assistants to proactively catch and fix hardware issues before they became an issue
- Worked on a team with 1 other student leads and 6 IT experts in order to come up with solutions to technological issues around campus, ranging from broken projectors to campus wide Wi-Fi outages
- Reimaged and setup 10-20 staff computers a week and managed security groups and policies for those devices using Active Directory
- Utilized Microsoft Azure’s docker, ACS, to manage containers and deploy apps such as Microsoft OneDrive to devices across campus
Outcome & Skills Learned:
- Reduced calls to our service desk department by 20% by implementing a new program where user errors and hardware malfunctions could be minimized by proactively checking in on classroom technology